We utilize AppFolio, a centralized platform that offers convenient and flexible online payment options with eCheck (ACH), credit or debit card, and Electronic Cash Payments. It makes your data secure, you can access it from anywhere and it’s free of charge.
Tenants can easily submit maintenance requests either through our emergency 24/7 phone line or via their online tenant portal, ensuring that help is always just a few clicks or a phone call away.
Moving Assistance
Rent the District offers a complimentary concierge service to support you with all your moving needs, including utility setup, obtaining moving quotes, mail address changes, and more. To schedule a call with your concierge and receive assistance with setting up utility accounts, please click the link below.
FAQ
Move In
What is the process for moving in?
Complete all required lease paperwork, pay the first month’s rent and security deposit, and schedule a move-in inspection with the property manager. Details will be emailed upon lease execution.
When can I pick up my keys?
Keys will be exchanged during the scheduled move-in inspection with the property manager once all necessary payments and documents have been received.
Are utilities included in my rent?
Utilities are generally not included in the rent unless specified in your lease agreement. Refer to the property listing or lease for information on included utilities.
How do I set up utilities in my name?
You may utilize our concierge service to setup all utilities (water, gas, and internet / Wi-Fi, if desired). The concierge service is no cost to you.
What do I do if I notice any maintenance issues upon move-in?
Report any general maintenance issues immediately through your tenant portal, or in the case of an emergency, dial our emergency hotline at 202-210-0043 x3.
Is renters insurance required?
Yes, renters insurance is required. Provide proof of insurance before or at the time of move-in.
Can I make alterations to the property?
Any alterations require written approval from the property management. Unauthorized changes may result in charges.
Where can I park my vehicle?
Please refer to the property listing or you lease for any parking information, including assigned spots or permits.
What are the office hours for the management office?
The management office is open Monday through Friday from 9 AM to 6 PM. After-hours assistance is available for emergencies via our emergency hotline, 202-210-0043 x3.
Living in Your New Home
How do I submit a maintenance request?
Submit maintenance requests through the AppFolio portal or contact the management office directly for urgent issues at 202-210-0043 x3.
What is the policy on having pets?
Refer to the property listing and your lease agreement for the pet policy. Depending on the property, pets are allowed with prior approval and will require a pet rent.
How do I pay my rent?
Rent can be paid online through the AppFolio portal, or by mail. Online payment is recommended for convenience. You may pay via ACH, credit, or debit card.
Who do I contact in case of an emergency maintenance issue?
For emergency maintenance issues, please contact the 24/7 emergency maintenance number at 202-210-0043 x3.
Can I install additional locks or a security system?
Any modifications, including additional locks or security systems, require written approval from the property management.
What should I do if I lose my keys?
Lost keys are tenant responsibility. You may report lost keys to the management office, however a replacement fee will apply. This also includes lockouts.
What are my responsibilities for lawn care and snow removal?
Tenant responsibilities for lawn care and snow removal are outlined in your lease agreement. Typically, tenants are responsible for maintaining their immediate area.
How do I update my contact information with the management office?
Update your contact information through the AppFolio portal or by notifying the management office directly to ensure you receive important communications.
Move Out
What is the move-out process?
Provide written notice of move-out before lease expiration, schedule a move-out inspection, and ensure the property is clean and free of personal belongings.
How much notice do I need to give before moving out?
For annual leases, a 60 day notice is required. For leases that are month to month, a 30 day notice is required.
What do I need to do to prepare for the move-out inspection?
Clean the property thoroughly, remove all personal items, and repair any damages beyond normal wear and tear.
When will I get my security deposit back?
The security deposit will be returned within 45 days after the move-out inspection, minus any deductions for damages or unpaid rent.
Can I be present during the move-out inspection?
Yes, you can schedule to be present during the move-out inspection. Contact the management office to arrange a time.
What are the charges for not cleaning the apartment?
Cleaning charges vary but will be deducted from the security deposit if the property is not left in satisfactory condition. Specific rates can be provided by the management office.
How do I return the keys?
If you will not be present for the move-out inspection, please leave your keys on the kitchen counter.
Do you allow for early lease terminations?
No, we do not. You may find a substitute tenant to take over your place in the lease, releasing you from your lease obligations completely. Please contact the lease office for more information.
How do I update my forwarding address for the security deposit return?
Provide your forwarding address to the management office before moving out to ensure timely receipt of your security deposit.
What other information is important to know?
Please remember to turn off autopay if you have your rent set up to be auto-paid through your tenant portal. Please coordinate with the building manager to schedule your move with the condominium and pay any associated fees (if applicable). Please remember to close your utility accounts effective on your move-out date. Ensure that we have your forwarding address for the return of your security deposit by emailing our management office.